Friendly Reminder and Policy Notice!

This policy has been in place at CNP for quite some time, but wanted to post a reminder for our clients so that they were aware of it.

We do our best to get your photos online in a timely manner for you to view in your slideshows, order galleries, etc. We ask that you please do the same and place a timely order. All galleries expire after 10 days of being loaded to the internet. If you order within the first 3 days you will receive a early order savings of 10%. If you fail to place your order within the 10 day time frame, a $25 fee will be required to be paid prior to reloading the gallery. As a business we pay for the space that we use online. The first time we cover the costs of loading the gallery, but failure to order on time forces us to charge that fee to load the gallery again to our servers. If you choose not to place an order or not pay the fee for gallery reload, the images are placed into archive storage for 60 days. To retrieve those files is a $75 fee to pull them from the archives, and a $200 minimum order is required to do so. After 60 days all unordered images are deleted from the system.

As I'm sure you can understand CNP schedules sessions on a tight schedule. We leave time for us to work behind the scenes on editing, your orders, and filling and delivering those orders. Untimely ordering force us to put your order to the back of our workflow when it does come in as we have timely clients that will receive priority. To you this means a longer wait to receive your prints. We are headed into our busy fall and holiday season, and we are also having our second baby. We are strongly enforcing these policies in order to maintain the highest level of customer service and return of orders.

So please save yourself the extra money and get your orders in in a timely manner. It saves us time in the end which is why we offer that savings to you. As a business it hurts our workflow when orders come in late, so please plan accordingly. There are no exceptions to this policy. If your gallery expires without an order we require a fee to reload.

Thank you!